The measure of quality

Jun 8, 2021 | Altruism, Business, Customer Service, Planning & Strategy, Risks | 0 comments

Done right is done once but half-done lasts forever.

I coined this phrase a couple of years ago to capture how so often we solve immediate problems in half-measures and then move on to other things. The result is that we end up tripping over a less than adequate solution for… well, often forever.

Sometimes we need to do a quick or emergency fix. That doesn’t mean we should close the file when things are working again. Finish the job by doing it right so that nobody bruises their shins in the years ahead.

Done right is done once but half-done lasts forever” is a corollary of our corporate philosophy of Elegance.

 

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