A couple of years ago, I rented a U-Haul to move some furniture. This past week, I got an email that U-Haul's databases was hacked and my personal information including driver's license data was stolen. I'm currently following up with U-Haul about the scope and impact...
Customer Service
What Can You Do with Customers’ Information?
Tim Horton's is a national brand in Canada. Millions of people buy their coffee, donuts, and muffins from "Timmys" every day. But last week, Tim Hortons was in the news for abusing customer information. Using the corporate app downloaded by millions of people, Tim...
Using Google Drive to Share Files with Clients
As a Google Workspace user, you have up to 2 Tb of space in your Google Drive. That’s more than most people can use in a lifetime. Of course you can use this to share documents with your clients, vendors, and partners. It’s really quite easy and in this short...
What’s Wrong with Your Phone?
If you’re still using a Plain Old Telephone System (or POTS) from Telus, maybe it’s time to consider a new technology. First of all, you’re probably paying more than you should. Plus you get a whole bunch of new features. For example, your POTS can’t: Send you a...
The measure of quality
Done right is done once but half-done lasts forever. I coined this phrase a couple of years ago to capture how so often we solve immediate problems in half-measures and then move on to other things. The result is that we end up tripping over a less than adequate...
Wi-Fi 6 Is Here! Should I Care?
Wi-Fi 6 is coming very soon. Why should you care? Your house and smaller office probably runs very well on Wi-Fi 5.1 In that case, don't worry about replacing your routers any time soon. A Look to the Future Wi-Fi 6 is for more demanding uses: Maximum speed should be...
As of September 1, Multi-year SSL Certificates Will No Longer Be Trusted
What is an SSL Certificate? SSL certificates verify that the website you are visiting: Is proven to belong to who they say they are (for example, an SSL certificate signed for www.rbcroyalbank.com won't work for www.rbcroyalbank.cn) cannot be read or deciphered by...
Local Business Loses Out with Inadequate Phone System
I needed a BBQ part on Saturday and wanted to buy local. Google gave me a good list of local companies. No local business had a website integrated with their parts systems. It would take a phone call.I called the one that seemed to supply parts for my brand and model...